iQmetrix Unveils Next-Generation, AI-Native Platform and Products to…

Barcelona, March 3, 2025—The next generation of lightweight, intuitive, and AI-native telecom retail technology is being unveiled this week at Mobile World Congress 2025 in Barcelona, Spain.

iQmetrix, the only provider of Interconnected Commerce solutions for telecom retail, is exhibiting March 3-5 in the Canadian Pavilion at the world’s biggest mobile event — and is using the event to announce the game-changing evolution of its flagship SaaS technology platform.

After years of working behind the scenes on replatforming its RQ technology suite, iQmetrix is launching its Generation 8 technology — built to eliminate technology bottlenecks, drive efficiencies, and unlock new revenue opportunities for its clients. This evolution to a modern, lightweight platform delivers unmatched flexibility, cross-compatibility, and seamless integration between systems, while allowing brands to respond to the wave of rapid transformation created by artificial intelligence.

The resulting solutions will empower wireless retailers in ways never experienced before:

Staff become untethered with mobile POS and flexible payment tools that free them to focus on the customer.

Retailers move beyond efficiency to effectiveness, enabling smarter service, faster problem-solving, and better outcomes.

Businesses achieve operational cost savings by consolidating tools, reducing overhead, and optimizing every retail workflow.

Retail operators transform stores into high-performing, experience-first environments that delight customers and build loyalty.

Brands stand apart by building the store of the future, today — giving them a competitive edge that lasts.

The Generation 8 technology will comprise two newly structured solution suites, which are being rolled out in two phases over the coming months and are supported by the new platform.

1. Beyond Point-of-Sale: iQ Storefront

Traditional POS systems merely process transactions. iQ Storefront is the next evolution of front-of-house retail software, designed specifically for telecom. It is device-agnostic, highly customizable and extensible — going far beyond the capabilities of a standard POS.

The new iQ Storefront will include all the functionality that exists in the RQ point-of-sale solutions today, such as transactions, cash management, bill payments, tax management, activations, and business-to-business transactions. However, iQ Storefront will not act as a simple point-of-sale that starts when a customer makes a purchase in a store. It will enable a true end-to-end journey that encompasses all facets of a customer’s retail experience.

Some of the new features will include:

Intuitive displays: A single user interface, built around the way sales associates really work, showing everything they need — and nothing they don’t.

Smarter selling powered by AI: An embedded AI assistant that surfaces personalized recommendations on the right product, promo, or upsell, at just the right time, allowing your rep to focus on customer engagement.

Faster checkout with fewer clicks: Streamlined workflows and no swivel-chair processes mean sales associates move quickly and serve better, creating an elevated customer experience.

Train less, sell more: Designed to be picked up fast, with support built right in, so your new sales associates drastically reduce their time to competency.

Complete order visibility: Track every order from click to pick-up — online and in-store, all in one place.

iQ Storefront will also include the new iQ Payments solution — a seamless, end-to-end payments solution designed to evolve with your business. iQ Payments gives users a streamlined, single-vendor experience where payment processing, support, hardware, and reporting are all consolidated — simplifying payments management and reducing operational friction. It also enables a mobile-first payment hardware option, supporting businesses’ mobile retail strategies.

2. Revolutionizing the Back Office: iQ Hub

iQmetrix’s trusted back-office solution, the RQ Retail Management System suite, is evolving into iQ Hub — an agile, customizable, lightweight, web-based software designed specifically for telecom retail. It’s where back-office teams — operations, inventory, and administration — come to work smarter.

Personalized dashboards by role: Every user sees what matters to them — nothing more, nothing less.

Workflows that work for you: Automate what matters most — create rules to flag issues, trigger actions, and reduce manual effort. Automate manual processes like counts, variances, approvals, and task follow-ups. Set the rule once, and the system takes care of the rest.

AI guidance with iQ Assist: Built-in intelligence surfaces your next best actions automatically. Need to reorder? Review a variance? You’ll know before you even ask. iQ Assist surfaces next-best actions automatically.

Faster setup, lighter upkeep: We’ve preloaded your products and added smart tools to help you manage everything at scale.

One-click extensibility: Add apps and partner tools instantly and in seconds to customer your system to your needs.

Hub isn’t just about efficiency – it’s where efficiency meets intelligence to make you and your teams more effective and helping you all to focus on the high-impact work.

Speed, Agility, and Innovation at Scale: iQ Platform

All this user-facing technology will be underpinned by the next-generation iQ Platform, giving iQmetrix the power to move faster than ever before. The new iQ Platform will radically accelerate the rollout timelines of new features and tools, streamline the onboarding of new clients, enable much deeper integrations, and deliver unprecedented customization options — giving retailers the tools they need to stay ahead in a rapidly evolving telecom industry.

Lauren Wilmsen, Vice President of Product, Retail at iQmetrix, said, “The new platform enables us to get out of our own way, and out of the way of vendors, partners, and clients who want to integrate with our systems.”

Modular and flexible: The new platform means the products and solutions in both iQ Storefront and iQ Hub are modular and flexible, meaning they adapt to your retail business needs.

Security-first architecture: iQmetrix solutions are built with security and reliability as a fundamental core element, with over-and-above security features and certifications that give you total peace of mind.

Faster feature rollout: iQmetrix will be able to bring new features, products, and other software requests to clients much more quickly, while vendor partners will be able to plug in their own systems and tools faster and easier, without bottlenecks.

The developer experience: This next-generation system is open and extensible by design. With modern APIs and a modular architecture, carrier and retailers’ own development teams can move faster, build deeper integrations, and embed custom experiences right into iQmetrix’s next-generation solutions.

AI-native by design: iQmetrix’s solutions have AI embedded into the experience at every level, from the outset. AI tools are incorporated throughout to drive operational productivity, business performance, and a personalized customer experience.

A Learning System Created Through Community

One of the greatest advantages of this next-generation platform is that, as products and features are developed and as partners and clients plug their tools and systems into the platform, it becomes a living, evolving system. This concept is truly at the heart of Interconnected Commerce — an ecosystem of technology that is greater than the sum of its parts, because the interconnections between all the stakeholders and systems mean its benefits become exponentially better for all users.

As this technology is launched, existing iQmetrix clients can rest assured that they will not see any disruption in their current RQ technology solutions that support their daily operations. RQ will continue to be in full operation before and during any migration to the new platform.

Christopher Krywulak, Chief Executive Officer at iQmetrix, said, “We are thrilled to be reimagining how we create great experiences for our clients and their customers with our Generation 8 technology platform. This next-generation platform has always been part of our long-term strategy, and we are taking a thoughtful approach to ensure a smooth transition while maintaining the reliability of our existing system.”

Key iQmetrix clients will be the first to see demos and get the chance to beta-test the technology in the coming months, and the new platform and user interfaces will be showcased to the wider industry at SummitX 2025 in California this October. Those who want to learn more before that time are encouraged to reach out to their Account Manager, if they are an existing client, or contact us to find out more at www.iqmetrix.com/demo.

MWC Barcelona attendees are warmly invited to visit iQmetrix in the Canadian pavilion, March 3-5, 2025. To find out more about iQmetrix Interconnected Commerce solutions, visit iQmetrix Interconnected Commerce.

Check out key iQmetrix tech leaders discussing the new technology and how it will benefit users in the video below.

About iQmetrix 

iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom retailers to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations.

For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $17BN in sales last year, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com. 

Media Contact 

media@iqmetrix.com